Since the opening of Dupus Boomers in the CUB, I have been to the restaurant probably four or five times. While the restaurant would score well in the SERVQUAL scale with tangibles, all the other dimensions are definitely lacking. The service is always questionable with dinner sometimes taking two or more hours. Their ability to accommodate large parties is practically non-existent. It is quite unfortunate because it is a great atmosphere and satisfies Pullman's need for a hip, fun restaurant.
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